• 1. Select items and complete the required information on the International Order Form.
  Check our catalog to find your favorite items and please input Item Number(6 digits started with 8)to oder form.
  You will receive a confirming email of the content of your transmission to the email address provided, so please check the information carefully.
  ＊ We ship only to the purchaser’s address.
• 2. Notification of order received, total amount, and shipping fees
  After checking the details of your order, we will send a notification email with the total amount of the merchandise, along with packing and shipping fees.
  Please refer to the chart below for applicable packing and shipping fees.

From June 1, 2021, "Temporary EMS additional charge" has been added.
When total product weight exceeds 1kg, we will notify you separately.
We will also attach an invoice, so please check the information, and confirm receipt to us by email.
Your order will begin processing when we receive the confirmation email from you.
If all information on the invoice is correct, the next step is payment by credit card.

• 3. Credit card payment
  We use PG Multi Payment Service, an online payment system provided by
  GMO Payment Gateway, Inc.（GMO-PG）
  The input of credit card information for payment process is carried out at GMO-PG’s site.
  We will send an email with the URL for the credit payment page to the email address provided.
  Go to the provided URL, and complete the payment process within the specified period following the instructions.
  We will begin the shipping process upon confirmation of your credit card payment.
  We accept ：Visa, Mastercard, JCB,AMEX and Diners Club.
  ＊ Due to the rule change by VISA and MasterCard, transactions cannot be settled with cards
  that do not support 3D Secure after November 5, 2021.
  This applies to VISA and MasterCard brand cards that do not support 3D Secure from the card issuer.
  If the card issuer supports 3D Secure, you will still be able to make payments
  even if you have not applied for 3D Secure.
  If the credit card does not support 3D Secure, a transaction error will occur.
  Please contact your credit card issuer directly to find out if your credit card is eligible for 3D Secure.
  
  [Enjoy safe and secure shopping with GMO-PG security systems.]
  SSL encryption technology is used in PG Multi Payment Service.
  You can be assured that your card number is encrypted and sent directly to Card company,
  Credit card information is not sent to LISN.
  Credit card receipt is not issued in this card payment system.
  Please confirm that you have received confirmation from the card company.
  For security purposes, you cannot use a credit card which has a different name than the purchaser.
• 4. Shipping
  Items are shipped via EMS (Express Mail Service), and can take approximately two weeks to arrive.
  It is not possible to specify the exact date the package is to be delivered.
  When your order has been shipped, we will send you an email notification with your tracking number. Please track your shipment online.
  ＊ Extra charges (Import duties, VAT or others) shall be paid by Purchaser if they are imposed. These charges are decided at the customs of receiving country. We can neither predict nor provide estimates for such fees.
  ＊ If the parcel is returned to “Lisn” due to refusing to pay extra charges, customers shall be responsible for paying shipping cost.
  ＊ Shipments to some countries and regions may experience delays. Also, some destinations may not be able to receive a shipment.
  ＊ We are not responsible for any problems in transit after your order has been shipped.

• Products are intended for sales to consumers only.
• We do not accept orders for the purpose of resale or redistribution.
• Due to company policy, we may not be able to accept orders in certain instances. We appreciate your understanding regarding this matter.
• If the information regarding the name, address, phone number, email address and the like provided at the time of order is incomplete, and if we are unable to contact you, your order will be canceled.
• Although we have sufficient stock on hand, occasionally some items may be temporarily out of stock.
• Please note that all specifications listed in our catalog are subject to change without notice.